RETURNS
No Hassle Returns
Your satisfaction is guaranteed! If for any reason you are dissatisfied with your order, you may return it within 90 days of purchase.*
For U.S. Customers
Locate your order by logging into your account or entering your order number. Select the items you want to return. Items must be returned in their original packaging and condition.
Print your prepared return shipping label and return receipt. To ensure you receive the correct refund, every order must be returned using a separate shipping label. A return shipping fee of $6.99 will be deducted from your refund.
Is this your first purchase? Don't worry, the return fee is on us and won't be deducted from your refund.
Pack items and return receipt in your original box or any cardboard shipping box. Make sure to cover or remove any old shipping labels and seal your box. Attach return shipping label.
Drop your box anywhere USPS packages are collected. Give it to your postman or take it to your local post office.
Questions?
Call Customer Service at 1.855.251.5727
Mon–Fri 6am–4pm PST
For Canadian Customers
and U.S. customers not using our prepaid label
Locate your order by logging into your account or entering your order number. Select the items you want to return. Items must be returned in their original packaging and condition.
Print your return receipt, which will include your return number. Write your return number on the outside of the box you use to return your items.
Pack items and return receipt in your original box or any cardboard shipping box. Make sure to cover or remove any old shipping labels and seal your box.
Mail your box to:
Crafts Americana, Ohio Returns Center
1250 Boltonfield Street
Columbus, OH 43228-3683
USA
Questions?
Call Customer Service at 1.855.251.5727
Mon–Fri 6am–4pm PST
Exchanges
For the fastest exchange experience, please follow the return process and simply place a new order for your desired replacement merchandise. Our Customer Service representatives are available to answer questions at 1.855.251.5727 Mon–Fri 6am–4pm PST.
Replacements
If you receive a damaged, defective, or incorrect item and need to replace it, please call Customer Service at 1.855.251.5727 Mon–Fri 6am–4pm PST.
Gift Returns
If you would like to return WeCrochet items received as a gift, please call Customer Service at 1.855.251.5727 Mon–Fri 6am–4pm PST.
Non-Returnable Items
WeCrochet is unable to accept returns of the following items:
- Products shipped directly from the manufacturer
- Gift cards
- Downloadable patterns & eBooks
*Restocking Fee
For returns made after 90 days of purchase will incur a 25% restocking fee.
